Refund & Money-Back Guarantee Policy

1. Our 7-Day Money-Back Guarantee

We stand behind the quality and stability of our Anti-Freeze™ 9.4 Multi-CDN servers. If you purchase a 1-Month, 3-Month, 6-Month, or 1-Year subscription and experience a technical issue that our live engineering team cannot resolve within 48 hours of contacting us, you are eligible for a full refund within the first 7 calendar days of your purchase.

2. Eligibility Conditions

• You have contacted our 24/7 support team via Telegram (@velociamediavipbot) so our engineers can assist with device or player configuration.
• Your refund request is submitted within 7 days of initial activation.

3. How to Request a Refund or Support

Simply send your Order ID or payment screenshot along with a brief description of the issue to our support team. Approved refunds are processed within 24–48 hours.